Director, Account Operations

Applying Casino Royalty & Data Science to Transform Patient Behaviour

Applying Casino Loyalty &
Data Science
to Transform
Patient Behaviour

Remote United States

Job Description

CareCognitics is looking for an exceptional Director of Account Operations to join our team of dreamers and innovators. The person will be the lead point of contact for several of our portfolio accounts ensuring customer satisfaction and account growth.. This account leader must have deep experience in delivering amazing customer value by aligning CareCognitics product to customer needs.

The Role

  • Prepare long-term and short-term goals and account objectives
  • Build trust and long-term relationships with clients
  • Manage records of sales, revenue, and other important data
  • Guide the team to manage and exceed Support SLA’s
  • Motivate direct, and indirect, team members to exceed expected goals
  • Estimate and establish cost parameters, budgets, campaigns, and potential ROI
  • Convert success into case studies that can be used in marketing campaigns and prospect conversion
  • Supervise account management and strategies
  • Represent company to portfolio clients
  • Evaluate employee performance and review employee goals
  • Negotiate contracts on behalf of the company
  • Develop and implement a strategic plan for increasing share of wallet
  • Design, develop, and present reports on account progress and goals to senior leadership and stakeholders (Account Plan Review)


  • Bachelor’s degree in business, business administration, or related field; Master’s degree a plus
  • Five (5) years or more of relevant experience as an account manager, director, or related title in the healthcare
  • Up to date on latest healthcare trends, able to articulate trends and potential clearly and confidently
  • Excellent analytical and time-management skills
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Salesforce
  • Organized and able to create multiple timelines, budgets, and schedules
  • Excellent verbal and written communication skills
  • Strong knowledge of clientele and superior customer service skills
  • Encouraging to team and staff; able to mentor and lead
  • Able to analyze problems and strategize for better solutions
  • Knowledgeable of sales process from initiation to close thru the lifecycle
  • Able to multitask, prioritize, and manage time efficiently
  • Solid negotiation skills and ability to build strong interpersonal relationships with clients and management

About Us

CareCognitics is a digital platform applying casino loyalty & data science to transform healthcare. Their unique platform brings technology innovations from the casino, hospitality, and gaming industries to engage patients and reward actions that drive improved health outcomes. CareCognitics founder Sunny Tara was an aspiring computer science student when he lost his father to cardiac arrest. Having experienced first-hand the frustrations and sorrow of losing a loved one to a chronic condition, he wondered what more could have been done to keep his father from being taken at such a young age. CareCognitics was his answer.

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